If you don’t measure it how can you improve it? CX Solutions that drive results
At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience.
“We tried other methods of gathering client feedback and sentiment in the past, but had little success,” said Brad Rinklin, CMO, Eze Software. “Encompass-CX helped us expand our focus and in doing so, we recognized we needed better tools to measure client feedback consistently and gather insights that would drive change across the organization”.
The #1 Customer Experience Management Application for B2B
Our application helps businesses of all sizes across multiple industries unify customer data and use it to drive revenue. We help everyone, regardless of role, understand how to improve and grow their business.
Discover How We Fuel Success
Encompass-CX delivers real-time visibility into the data impacting the overall health and growth of your business.
Because breaking down data is vital to understanding your customer’s experience and drives a more informed conversation. The more data, the more accurately you can predict and protect your customer base.
Customer Experience Success
“We needed more insight,” according to Tim Barrett, and insight is what he got. After using Encompass-CX, the company learned that several clients were frustrated with issues related to poor communication. One customer needed help with handling product returns and creating an electronic ordering system.
“We found out where we really stood with a customer,” Tim says, “and what they wanted us to change.” After using Encompass-CX for one year, Barrett achieved a 50% revenue increase and built a foundation for satisfying customers that would lead to gains year after year.