Tie Your CX Practices to Renewals, Revenue and Retention.
WE DELIVER PROVEN RESULTS
At Encompass-CX, we’re making it easier for value-add resellers and system integrators to gain clarity into all aspects of their accounts, products, and service teams by offering a scalable software application that collects and measures client data and delivers real-time visibility into renewals, revenue and retention.
80% of Customers Identified Awareness Gaps
65% of Companies Successfully Upsell & Cross-Sell to their Existing Customers
89% of Business are Soon Expected to Compete on Customer Experience
Higher Profit Margins
Our customers see 2x higher profit margins after implementing a customer experience tool.
Retention rates grow 4x when at-risk customers are identified and issues resolved before they churn.
Increased Share of Wallet
Our customer’s report more growth opportunities and a 3.5x greater share of wallet.
Businesses spend 40% less time reacting and course correcting issues within their customer base.
“Offering a customer experience application as part of our solution set has allowed us to focus energy and resources on driving value within our existing customer base while establishing ourselves as an industry leader in what is a very competitive market”.
How Encompass-CX Works
Measure Engagement with Accuracy
Thanks to years working with value added resellers and system integrators, coupled with decades of field research, we help you measure and examine all facets of the customer journey for your clients with detailed accuracy.
Drive Awareness of Issues Impacting Growth
Identify the impact your organization’s strategies, initiatives, and processes have on clients by pinpointing the experiences affecting their perception of you at a granular level.
Ignite Your Voice of the Customer (VoC) Programs
Visibility to open-ended feedback allows you to identify trends, establish benchmarks, as well as pinpoint clients for referrals, case studies, references, and more.