Discover How We Help Value-Added Resellers
Improve the Customer Experience.

Tie Your CX Practices to Renewals, Revenue and Retention.

Fuel Growth

Identify cross-sell and upsell opportunities, buyer readiness and improve user productivity.

Reduce Churn

Accurately pinpoint customers who view you as transactional and are poised for churn.

Lower Cost to Serve

Gain clarity into customer data leading to faster decisions and quicker time to market.

INCREASE AWARENESS

Fuel future innovation by looking at how customers use your products and services.

WE DELIVER PROVEN RESULTS

At Encompass-CX, we’re making it easier for value-add resellers and system integrators to gain clarity into all aspects of their accounts, products, and service teams by offering a scalable software application that collects and measures client data and delivers real-time visibility into renewals, revenue and retention.

80% of Customers Identified Awareness Gaps

65% of Companies Successfully Upsell & Cross-Sell to their Existing Customers

89% of Business are Soon Expected to Compete on Customer Experience

Higher Profit Margins

Our customers see 2x higher profit margins after implementing a customer experience tool.

Greater Retention

Retention rates grow 4x when at-risk customers are identified and issues resolved before they churn.

Increased Share of Wallet

Our customer’s report more growth opportunities and a 3.5x greater share of wallet.

Less Work

Businesses spend 40% less time reacting and course correcting issues within their customer base.

Mike Rao

“Offering a customer experience application as part of our solution set has allowed us to focus energy and resources on driving value within our existing customer base while establishing ourselves as an industry leader in what is a very competitive market”.

How Encompass-CX Works

Customer Experience Dashboard

Measure Engagement with Accuracy

Thanks to years working with value added resellers and system integrators, coupled with decades of field research, we help you measure and examine all facets of the customer journey for your clients with detailed accuracy.

customer experience climate summary

Drive Awareness of Issues Impacting Growth

Identify the impact your organization’s strategies, initiatives, and processes have on clients by pinpointing the experiences affecting their perception of you at a granular level.

Customer Experience Profit Tier

Ignite Your Voice of the Customer (VoC) Programs

Visibility to open-ended feedback allows you to identify trends, establish benchmarks, as well as pinpoint clients for referrals, case studies, references, and more.

Check Out Our Customer Case Studies