Supply Chain and Logistics
Tie Your CX Practices to
Revenue, Renewals and Retention
We deliver proven results
At Encompass-CX, we’re making it easier for businesses in the 3PL and supply chain and logistics industry to gain clarity into all aspects of their accounts, products, and service teams by offering a scalable software application that collects and measures customer data and delivers real-time visibility into renewals, revenue and retention.
80% of Customers Identified Awareness Gaps
65% of Companies Successfully Upsell & Cross-Sell to their Existing Customers
89% of Business are Soon Expected to Compete on Customer Experience
Higher Profit Margins
Our customers see 2x higher profit margins after implementing a customer experience tool.
Retention rates grow 4x when at-risk customers are identified and issues resolved before they churn.
Increased Share of Wallet
Our customer’s report more growth opportunities and a 3.5x greater share of wallet.
Businesses spend 40% less time reacting and course correcting issues within their customer base.
How Encompass-CX Works
Ignite Your Voice of the Customer (VoC) Programs
Access to open-ended feedback allows you to identify trends, establish benchmarks as well as reach out to customers for referrals, case studies, references and more.