Want to try Encompass-CX?
Drive Targeted
Client Relationships
Track account performance to deliver personalized customer experience, increase ROI, and reduce churn.
86% of sales and account team members across the board have significant blind spots in their client relationships
Our one-of-a-kind Customer Experience Metric is built to determine each account’s Relationship Climate to uncover gaps and missed growth opportunities.
“We found out where we really stood with a customer and what they wanted us to change.”
Tim Barrett
COO, Barrett Distribution Centers
The CXM Platform
Supported by Science
Plot individual customers across accounts and show their value against their satisfaction score
View snapshots of all Trusted Advisor, Predisposed, Transactional, and Antagonistic Relationships
Get instant solutions for every client relationship based on the behavior that impacts them
With Predictive Modeling from Encompass-CX, you can:
Access Crucial
Customer Insights
Unlock key areas to focus on in customer loyalty and experience to add value to your client relationships.
Capture Valuable Moments of Truth (MoT)
Give your business and team instant control over what, when, and how you establish important client touchpoints.
Identify High-Value
At-Risk Clients
Understand your clients better and where you can improve in 1:1 interactions to resolve issues and prevent churn
Sign up for a Free Trial to Start Measuring Customer Relationships
Gain real-time customer insights through a scalable CX application that will help you:
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Grow revenue from existing client base
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Increase customer lifetime value
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Reduce churn