GO BEYOND CUSTOMER SATISFACTION
At Encompass-CX, we’re on a mission! We want to help companies go beyond customer satisfaction by using data to power a different customer experience. Encompass-CX is a Customer Experience Management application designed to collect data from disparate systems with the single goal of measuring the overall customer experience.
Our technology provides real-time visibility into the health of your accounts, products and service teams, along with meaningful insights and automated actions that can be used from the executive level boardroom to customer facing teams.
We believe organized data leads to organized action.
Why Invest in the Customer Experience?
Perception and Fact-based Data
Encompass-CX provides a truly unique look at the overall health of your customers. Our application collects and measures both perception and fact-based customer data.
So, what is the difference between perception and fact-based data? Perception data is traditionally information gathered about your customers from surveys, usually via email. While fact-based data are pieces of information gathered from support tickets, emails, and/or phone calls logged in your CRM, for example. These various streams of information about your customers are brought together and measured through our action engine to provide insights about your customers that otherwise go unnoticed.
WHAT ARE THE EXPECTED OUTCOMES?
Determine Customer Health
Discover, through our one-of-a-kind scoring metrics, accurate customer experience metrics, built to determine buyer intent and at-risk customers.
EXTEND CUSTOMER TENURE
Follow the adage everyone’s in sales? Our platform breaks down how you measure the customer experience to ensure positive action is taken.
Better Understand CX Management
Discover how our technology can help fuel your marketing and sales efforts and is the smarter approach to measuring the customer experience.
Learn About Our Success
Read our datasheets, white papers, and case studies and learn more about how we’ve helped businesses like yours!
Learn more about what fuels our passion for improving the customer experience!