PLATFORM
Your account scores are lying to you
Accounts are not relationships. The buyers inside them are.
An account can average 72 and still hide a key decision-maker at 30. Encompass-CX maps relationship strength buyer by buyer, so you see where revenue is exposed, where trust is strongest, and where action should start.
RELATIONSHIP INTELLIGENCE, REBUILT AT THE BUYER LEVEL
Software that maps relationship strength buyer by buyer
Encompass-CX helps sales and account teams see where revenue is exposed, where account averages are hiding weakness, and where action should begin.
See risk
buyer by buyer
Expose what averages hide
Turn visibility into action
WHAT ENCOMPASS-CX ACTUALLY DOES
Not just client feedback. Encompass-CX turns 1:1 buyer-level relationship intelligence into clear action, guided coaching, and measurable behavior change across your most important accounts.
Identify Who
Stop hiding in company and account averages. See exactly which buyers are at risk, and which are ready to expand
Understand Why
AM self-assessment shows why each buyer views you as a strategic partner, or a transactional vendor, and where your team is misaligned
Decide What
Turn buyer feedback into clear, buyer-specific actions that drive retention and growth. AI tools build action plans and next steps to drive growth.
Coach How
AI generated coaching, based on real buyer feedback and account team blind spots, so managers know exactly what to say and do
THE SYSTEM
Every dot is a buyer.
Every color is a decision.
This is your customer portfolio; each buyer mapped by relationship strength and account value.
See who can expand. See who is at risk. Know where to act first.
Buyer Equity is your measurable score of relationship strength with each individual decision-maker inside a strategic account.
An account may average 72. A key decision-maker at 30 changes the decision.
BLIND SPOTS TO INSIGHT
86% of account teams have significant blind spots.
For each responding buyer, the account team answers the same questions before seeing the buyer’s actual response.
Encompass-CX compares the team's prediction to the buyer's reality, exposing where the team is misaligned with what the buyer actually perceives, often by 30% or more.
Buyer Answers
Individual buyers submit quantitative and qualitative feedback
Team Predicts
The account team answers the same questions as they believe the buyer would.
Gaps Revealed
Prediction is compared to reality, exposing blind spots buyer by buyer.
The most powerful coaching moment
is when the team sees the gap for itself.
86%
of account teams have significant blind spots
30%+
difference between what the account team predicted and what the buyer actually said
WHAT THIS IS
This is not a CX dashboard
This is a buyer-level decision system for protecting and expanding strategic revenue.
Buyer Equity is the buyer-level signal,
your measurable score of relationship strength with each individual decision-maker inside a strategic account.
Encompass-CX does not just report the relationship.
It changes how your team manages it.
Traditional dashboards summarize feedback.
Encompass-CX shows where trust is strongest, where it is eroding, and where action should begin.
INSIGHT TO ACTION
Intelligence that acts. Work that disappears.
When the team sees a blind spot, Encompass-CX delivers the tips, tools, learning, and AI support needed to respond while motivation is highest.
Gaps Revealed
The team sees exactly where it misunderstood the buyer.
Guidance Delivered
Relevant tips, tools, learning, and coaching appear immediately.
Next Steps Generated
AI turns the gap into practical next steps the team can use.
For Account Teams
Get the exact learning and next steps tied to the blind spot.
For Managers
Turn buyer gaps into coaching priorities and scripts.
For Leadership
See where capability is improving across the portfolio.
Deploy in days. Not more tools. Fewer manual steps.
BETTER DECISIONS
When visibility improves, better decisions follow.
Earlier
Risk Detection
See erosion months before the renewal.
Faster
Intervention
Quarterly review becomes continuous signal.
Revenue Protection
and Expansion
Retention secured.
Growth unlocked.
From $16M to $28M+ in first year. Same accounts.
"Encompass-CX showed us who was actually loyal.
In the first year, we grew from $16 million to $28 million
in revenue, and one strategic client grew fourfold.
That clarity changed everything."
Tim Barrett, COO, Barrett Distribution Centers
As featured in Inc. Magazine
Barrett did not grow by adding logos. They grew by seeing
buyer-level relationships inside the accounts they already had.
By identifying where trust was strongest and where it was eroding, the team protected renewals and unlocked expansion that traditional reporting missed.
Barrett's revenue increased 350% over the next three years
NEXT STEP
What you cannot see is already costing you.
Some of your safest-looking accounts are quietly shifting. Inside them, individual decision-makers are changing their perception of you. See where your own buyers stand. The 5-Minute Relationship Risk Snapshot reveals hidden relationship risk inside your portfolio.
No obligation. Just clarity. Five minutes now can prevent a year of recovery.
A 5-min self-assessment to see where renewal risk, expansion potential, and team blind spots may be hiding in your strategic accounts.
No prep. Shareable internally. Good first step before a briefing.