The Big Idea:
How We Measure the Customer Experience
Often companies lose sight of their customers and the signals they are sending. As companies grow, so do the silos of information that predict client health. Critical information is not getting in the hands of the account, product, & service teams in time to protect and grow revenue. As a result, companies see flat or limited growth due to revenue retention, customer churn, and a non-existent referral base.
Encompass-CX collects, measures and distributes customer data and provides clarity into a company’s account, product and service teams making it easier for businesses to achieve real-time visibility into revenue, renewals and retention.