CONSULTING SERVICES
TIE YOUR CX PRACTICES TO
REVENUE, RENEWALS AND RETENTION
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Fuel Growth
Accurately pinpoint which customers view you as transactional, require attention and are poised for churn.
Reduce Churn
Accurately pinpoint which customers view you as transactional, require attention and are poised for churn.
Increase Awareness
Identify cross-sell and upsell opportunities, buyer readiness and improve user productivity and increase share of wallet.
Lower Cost to Serve
Fuel future innovation by looking at how customers use your products and services.
THE INDUSTRY AVERAGE
80%
65%
89%
Of customers identified awareness gaps.
Of companies successfully upsell and cross-sell to their existing customers.
Of businesses are soon expected to compete on customer experience.
WE DELIVER PROVEN RESULTS
At Encompass-CX, we’re making it easier for the accounting and finance industries to gain clarity into all aspects of their account, product, and service teams by offering a scalable software application that collects and measures customer data and delivers real-time visibility into renewals, revenue and retention.
Higher Profit Margins
Our customers see 2x higher profit margins after implementing a customer experience tool.
Greater Retention
Retention rates grow 4x when at-risk customers are identified and issues resolved before they churn.
Increased Share of Wallet
Our customer’s report more growth opportunities and a 3.5x greater share of wallet.
Less Work
Businesses spend 40% less time reacting and course correcting issues within their customer base.
HOW ENCOMPASS WORKS
MEASURE ENGAGEMENT WITH ACCURACY
Thanks to years of servicing the financial services and accounting industries, coupled with decades of field research, we collect, measure and examine all facets of the customer journey with detailed accuracy.
DRIVE AWARENESS OF ISSUES IMPACTING GROWTH
Identify the impact your organization’s strategies, initiatives, and processes have on clients by pinpointing the experiences affecting their perception of you at a granular level.
IGNITE YOUR VOICE OF THE CUSTOMER (VOC) PROGRAMS
Visibility to open-ended feedback allows you to identify trends, and clients positioned for referral, case studies, testimonials and more.
