IF YOU’RE HERE, YOU ALREADY KNOW

THAT YOU HAVE A PROBLEM

Whether it’s a reliance on legacy technologies, a data communication breakdown between teams, a slipping engagement with your customer base,
or a loose strategy for how to grow in an increasingly competitive market—you’ve come to the right place.
The thing is, you may already have the existing data streams to revitalize all of these potential problem points. Now you just need the right tools to
access and clarify the customer insights in the metrics.

Reliance on legacy technologies

A data communication breakdown between teams

A slipping engagement with your customer base

A loose strategy for how to grow in an increasingly competitive market

That’s what we do. It’s what we’ve figured out over ten years of trial and error with customer experience research. We’ve done the work and stumbled
repeatedly so you won’t have to. In that time, we’ve come to realize that focusing on established B2B companies, like yours, is where the CX industry, at
large, is weakest, and where our software works best.
Using machine learning algorithms to measure client experience based on a combination of behavioral, psychographic, and fact-based data is a mouth
full, but the statistics prove that it works. We can show that with the right CX tools, organized data leads to organized action that can deliver real-time
clarity to the health of your customer relationships, predict future customer engagement trends, and positively affect your bottom line.

TAKE A LOOK AT HOW WE'VE HELPED OTHER COMPANIES

BENEFITS ADMINISTRATION

CASE STUDY

 

Benefits Administration Company Identifies
Unique Motivators.

 

 

 

 

The Encompass-CX Management application
helps DS Benefits increase retention and over-all
customer lifetime value.
FM Global

FINANCIAL SERVICES CASE STUDY

Global Financial Services Company Breaks out of the Pack with Encompass-CX
The Encompass-CX management application improves the sales
process, drives behavior change and increases retention to 96%.

NATIONAL DISTRIBUTION

CASE STUDY

National Distribution Center Exceeds
Projections with 75% Growth in First Year
The Encompass-CX management application
improves the sales process, increases
retention rates and cross-sell opportunities,
and grows revenue after first year.
Barrett Distribution Centers Logo

WE'RE HERE TO HELP

Contact us directly, or have one of your team members reach out, to discuss our scalable platform options.

 

 

Learn How Encompass-CX

Drives Informed Conversations