Business and Professional Services
Tie Your CX Practices to
Revenue, Renewals and Retention
WE DELIVER PROVEN RESULTS
At Encompass-CX, we’re making it easier for companies in the business and professional service industry to gain clarity into all aspects of their account, product, and service teams by offering a scalable software application that collects and measures customer data and delivers real-time visibility into renewals, revenue and retention.
80% of Customers Identified Awareness Gaps
65% of Companies Successfully Upsell & Cross-Sell to their Existing Customers
89% of Business are Soon Expected to Compete on Customer Experience
Higher Profit Margins
Our customers see 2x higher profit margins after implementing a customer experience tool.
Greater Retention
Retention rates grow 4x when at-risk customers are identified and issues resolved before they churn.
Increased Share of Wallet
Our customer’s report more growth opportunities and a 3.5x greater share of wallet.
Less Work
Businesses spend 40% less time reacting and course correcting issues within their customer base.
“Before our partnership with [Encompass-CX], we had no real method for gathering and analyzing client feedback,” said Mike Rao, Principal. “Once we implemented the [Customer Experience Management] application, we were able to see, in real time, who was in a position to up-sell and cross-sell. As an added bonus, our client success team uses the open-ended feedback tool to quickly address client concerns before they escalate unnecessarily; which makes us better prepared come renewal time.”
How Encompass-CX Works
Measure Engagement with Accuracy
Thanks to years of helping the business services industry improve the client experience, coupled with decades of field research, we measure and examine all facets of the customer journey with detailed accuracy.
Drive Awareness of Issues Impacting Growth
Identify the impact your organization’s strategies, initiatives, and processes have on clients by pinpointing the experiences affecting their perception of your at a granular level.
Ignite Your Voice of the Customer (VoC) Programs
Visibility to open-ended feedback allows you to identify trends, establish benchmarks, as well as pinpoint clients for referrals, case studies, references, and more.