The Customer Experience Blog

We are in the business of helping you connect your CX programs and practices (however you chose to refer to the work you're doing to make your customers successful), to revenue. Check out our blog to learn more and share your thoughts.

How Customer Satisfaction Surveys Can Impact Your Business

How often do we run into customer satisfaction surveys? Especially the type that poke into our consumer minds. It’s constant. But it makes you wonder how much value these surveys are actually creating for customers and organizations. Do they? Can...
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What Is The Answer To The Customer Loyalty Question?

Net Promoter Score (NPS) is often marketed as a customer retention tool. Companies put a lot of resources into improving their score, hoping that new customers and improved customer retention will grow the company a considerable amount. While it is a...
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