Reduce the complexity of collecting customer-insight data.

Encompass-CX offers a scalable software application that collects, measures and distributes customer data and provides clarity into all aspects of a company’s accounts, products and service teams making it easier for businesses to gain real-time visibility into revenue, renewals and retention.

Request a demo and learn more about our CX solution today!

Powerful Assessment

“We tried other methods of gathering client feedback and sentiment in the past, but had little success,” said Brad Rinklin, CMO, Eze Software. “Encompass-CX helped us expand our focus and in doing so, we recognized we needed better tools to measure client feedback consistently and gather insights that would drive change across the organization”.

Brad Rinklin, CMO Eze Software Group

Leadership Team

Tom Cates salesEQUITY

Tom Cates
Chief Client Officer

As Chief Client Officer at Encompass-CX, I’ve established a research-based approach to uncovering the true value of a client relationship. As counsel to a wide array of industries and organizations, I help companies tackle real issues like market research, customer satisfaction, retention and loyalty, process improvement and change management.

I’m also an author of three books and a recognized speaker, known for my natural storytelling ability that inspires audiences to achieve better client relationships.

Kelly Challenger Vice President Marketing salesEQUITY

Kelly Challenger
Vice President, Marketing

As Vice President of Marketing, my role is to ensure Encompass-CX is top of mind with customers and prospects while generating qualified leads for sales. I’ve spent the past 20+ years marketing hardware and software in the enterprise B2B space.

When not working, you will find me cooking, spending time with family, watching football, or walking my dogs.

Scott German salesEQUITY

Scott German
Chief Executive Officer

As Chief Executive Officer at Encompass-CX, I oversee our sales, marketing, and business development efforts. Prior Encompass-CX, I was the General Manager of Adroit Digital (MediaMath Company) and held numerous leadership roles at Akamai Technologies.

Outside of work, I enjoy shuttling my three boys to their hockey, lacrosse, and football practices, and listening to live bands.

Eric Hedman

Eric Hedman
VP of Engineering and
Chief Technical Officer

As VP of Engineering and Chief Technical Officer, I oversee our engineering and product management efforts. Prior to Encompass-CX, I held senior leadership positions at a number of early and mid-stage technical startups in the Boston area spanning streaming music, mobile image recognition, financial services, and cloud hosting.

Outside of work, I enjoy photography, youth sports, and cycling.