The CX Blog Team10 hours ago2 minWhy Empathy is a Needed Skill in Business NegotiationsEmpathy aids in building rapport between clients and advisors. Understand why it's now a crucial skill for Trusted Advisors here on our blog
Tom Cates5 days ago3 minHow Self-Aware Trusted Advisors Handle Negative FeedbackIf there is positive feedback, businesses and sales teams will also face negative feedback. How do you approach this as a Trusted Advisor?
Tom CatesApr 163 minAnalyze Customer Feedback to Improve Your Advising StrategyHappy customers are the cornerstone of every successful business, and good advice is key to customer satisfaction. Here's how to analyze it.
Tom CatesApr 44 minGaining Trust in the Travel Industry with Brand & Sales EquityThe travel industry requires building and maintaining customer trust. How does brand and sales equity prove instrumental in this pursuit?